Calm Health Tutorial

Signing Up

Step 1

Download the Calm Health app from the App Store or Google Play

Step 2

Click "Create a Calm Account"

Step 3

Select a Google, Apple, Facebook, or Email account to set up your Calm Health account

Step 4

Follow the steps to log in to your Google, Apple, Facebook, or Email account. Once you are registered, you’ll be able to watch the Calm Health onboarding videos

Eligibility Confirmation

Calm Health is an invitation-only app from your health insurance plan, physician/care team, or employer. To confirm your eligibility and start using Calm Health:

Step 1

Enter your access code. This can be found in your Calm Health invitation email that you received from your health insurance plan, physician/care team, or employer.

Step 2

During the registration process, in addition to the access code, you may be asked to enter additional information to verify eligibility, based on the criteria your sponsor has selected. For example, your email, first and last name, date of birth, insurance member ID, employee ID, etc.

Step 3

If you didn't enter an Access Code when registering for your account, you can add it later. Simply go to “Profile” at the bottom right, then click the “Unlock Content” banner to access the full Calm Health experience.

How to Change my Communications Preference

Step 1

Click on “Profile” in the bottom right of the navigation bar

Step 2

Click on the gear icon at the top right corner of your profile to access your settings

Step 3

Scroll down to the “Notifications” section

Step 4

Update your preferences by clicking into the notification options and turning push and/or email notifications on or off

How to Change my Goals, Conditions, and Topics

You can update your goals, conditions, and topics anytime.

Step 1

Click on “Profile” in the bottom right of the navigation bar

Step 2

Scroll down to the “About You” section and click on “Update” in the “Your Goals” or “Your Topics” box(es) to update your selections

Step 3

To update your conditions selections, click on “Update” in the “Your Conditions” box, and click “Add Condition” at the bottom right corner. You can search for conditions at the top or select options from the list displayed

Step 4

Once you’ve modified your selections, click “Save” or “Done” to finish. You can also click “Reset” to clear your previous selections and start over

How to Retake my Screening

It’s recommended that you retake the mental health screening every four weeks, so you can track your journey. And don’t worry: If you forget, we’ll send you friendly reminders.

Step 1

Click on “Profile” in the bottom right of the navigation bar

Step 2

Scroll down to the “Mental Health Screening” section and click “Update” next to the section title or “Update Screening” below your results

Step 3

Answer the screening questions to get your results or click on the “X” at the top left corner to return to your profile

How to Create a Health Summary

Step 1

Click on “Profile” in the bottom right of the navigation bar

Step 2

Scroll down to the “Health Summary” section and click “Generate Health Summary”

Step 3

Click "Done"

Step 4

After a few moments, your Health Summary document will appear just above the “Update Health Summary” button

Step 5

Click on “Health Summary” to view the document

Understanding Your Plan

Your personalized plan consists of a collection of program recommendations for you based on your mental health screening results, goals, topics, or conditions.

Step 1

Click “Plan” in the bottom navigation. You will be directed to an overview of your personalized plan

Step 2

Click “All Recommendations” at the top of the screen to see your top recommended Clinical Programs and Calm content

Step 3

Click on "View All" to see what other clinical programs are available on Calm Health

How to Leave a Clinical Program

Step 1

From the Home Page, click on the three dots in the upper right corner of the Clinical Program and select “View Program”

Step 2

Click the circle with three dots in the upper right corner

Step 3

Click the "Leave Program" button that appears

How to Delete Your Account

Step 1

Click on “Profile” in the bottom right of the navigation bar

Step 2

Click on the gear icon at the top right corner of your profile to access your settings

Step 3

Scroll down to and click on “Delete Account” at the bottom of the page

Step 4

Deleting your account is irreversible and you will no longer have access to your Calm Health data. A health summary will be automatically generated for you so you can retain your data before your account is deleted. The document will appear once generated and you may save it for your records

Step 5

Click “Delete Account” at the bottom of the page, or select “X” at the top right corner or “Cancel” at the bottom of the page to return to your profile

Calm Health Tutorial

We serve organizations with 50,000+ members. To learn more about our solutions, fill out the form and our team will get back to you with more information based on your needs.

Signing Up

Eligibility Confirmation

How to Change my Communications Preference

How to Change my Goals, Conditions, and Topics

How to Retake my Screening

How to Create a Health Summary

Understanding Your Plan

How to Leave a Clinical Program

How to Delete Your Account

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