Calm Health Product FAQs

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General

What is Calm Health?

Calm Health is an invitation-only app from your health insurance plan, physician/care team, or employer. Calm Health lets you access digital mental health programs created by psychologists to support specific conditions and mental health, in addition to a curated selection of popular Calm content.

How to get started:

  1. Share some of your health goals and select topics of interest, including mental and physical conditions, to get personalized content recommendations.

  2. Take a quick mental health screening based on how you are feeling. These questions are based on the Patient Health Questionnaire (PHQ-9) and General Anxiety Disorder screening (GAD-7), which are effective, clinically valid, and industry standard screenings for mental health.

  3. Based on the screening and self-reported input, follow a personalized plan to support your condition and mental health needs.

  4. Track your mental health journey over time.

How is Calm Health different from the Calm app?

The Calm app is open to everyone and is focused on sleep, relaxation, and daily mindfulness with a vast library of content including celebrity-narrated Sleep Stories, soothing soundscapes, and guided meditations.

Calm Health, available through select health insurance plans, physician/care teams, and employers, is designed to support a variety of health and life experiences. Calm Health’s personalized plans guide individuals to evidence-based programs and resources that are most relevant to their needs. In addition, a selection of some of the most popular mindfulness content from Calm is available. The Calm Health app is also built to comply with HITRUST and HIPAA privacy and security standards and can be integrated into care programs.

I am a Calm subscriber. Can I use Calm Health, too?

Yes. Please be sure to check your sponsorship information with your health plan, care provider or employer as Calm Health is currently only available to sponsored users at the moment.

If I already have a Calm account, do I need to register for a new account with Calm Health?

Calm uses a single login for all of our products, but each product requires its own registration and acceptance of Terms of Service. If you already have a Calm account but are new to Calm Health, log in on the Calm Health page using your Calm credentials. You’ll then be prompted to complete your Calm Health registration and verify eligibility as needed.

I downloaded the Calm Health app, but it said I need to register to access the full experience. Why?

Calm Health offers personalized plan recommendations based on each individual’s unique needs. To get access to the full plan and library of Calm Health clinical programs, please register and create an account using your sponsorship code. 

The Calm Health app is currently available only to users sponsored by select health insurance plans, physician/care teams, or employers.

How do I redeem my Calm Health sponsorship?

If you've been invited to join Calm Health through your health insurance plan, physician/care team, or employer, you should have received an invitation email containing an enrollment link and access code.

Check out this support article for steps to redeem your Calm Health sponsorship within the app or on our website.

What should I do if my Calm Health sponsorship ends?

If your Calm Health sponsorship through your current healthcare provider or employer ends, you will still have access to your Calm Health account and data. Please see this support article for the options available to you.

If you have a new healthcare provider or employer offering a Calm Health sponsorship, please see “How do I change my Calm Health sponsorship” below.

How do I change my Calm Health sponsorship?

If your healthcare provider or employer changes and you are invited to continue your Calm Health sponsorship with a new provider, you can update your sponsor details in the Profile settings of the Calm Health app or website.

You can change your sponsorship through specific member portal instructions provided by your benefits administrator. Additionally, you may receive a unique Calm Health invitation link or an access code from your new provider to complete this process. Please see this support article for further instructions.

Who develops Calm Health’s evidence-based, clinical program content?

Calm Health’s content is original and written by psychologists. The program tools are based on various therapeutic approaches like cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), and dialectical behavior therapy (DBT).

Here’s a list of our clinical program contributors:

Dr. Suzanne Allen (License CT-3294)
Dr.  Brian Baucom (License UT 8827699-2501)
Dr. Annalise Caron (License CT-3085)
Dr. Alise Conner (License CA PSY 27685)
Dr. Katy Dondanville (License TX 36235)
Dr. Michelle Feng (License CA PSY 27884)
Dr. Juli Fraga (License CA PSY 20718)
Dr. Tara Galovski (License MO 2002030481)
Dr. Mark Heyman, PHD, CDE (License CA 24174)
Dr. Jennifer Kilkus (License CT-3935)
Dr. S.H. Moon (License MA PSY10211)
Dr. Chris Mosunic (License CA 31899)
Dr. Laura Nally (Licence CT 61675)
Dr. Aric Prather (License CA PSY 25943)
Dr. David Rozek (License UT 10069490-2501)
Dr. Julie Smith (License PYL25997)
Dr. Tiffany Townsend (License MD 04512)
Dr. Carolyn Turek (License CT 3966)
Dr. David Singer (License NY 023992)

I’m working with a therapist currently. Can I still use Calm Health?

Absolutely. Calm Health is designed to supplement other forms of support and is not intended as a substitute for care by a physician, therapist, or other physical or mental health care provider.

How can I manage my notification preferences in the Calm Health app?

To update your email and notification preferences, please follow the instructions here.

How can I change the language in the Calm Health app?

The Calm Health app language defaults to English or Spanish based on the language selected in your mobile device settings. To experience the Calm Health app and content in a different language, you'll just need to update the language setting on your device by following the instructions here.

Can I delete my account?

Yes. If you choose to delete your account, your account access will be disabled. Please note that when you delete your account, we may retain certain information where required or permitted by law or contract.

How do I update my account information (e.g., name, email address, password)?

You can update your account information from your Profile settings through the Calm Health app or website experience. Find detailed instructions here.
 

What device OS and browser versions does Calm support?

Calm Health supports the following device OS and browser versions:  

Platform
Current OS/Browsers supported
Current app version supported
iOS
iOS 16.x and above
v1.6.1
Android
Android 9.0 (Pie) and above
v1.6.1
Web
Safari (17) preferred
Chrome (127) preferred
Microsoft Edge
N/A

Where can I get more information about Calm Health’s digital accessibility?

At Calm, we are committed to accessibility, diversity, and inclusion. We are making ongoing efforts to have Calm’s digital properties be accessible to everyone, regardless of ability.

Calm has a goal to align with applicable accessibility standards, including those in the W3C’s Web Content Accessibility Guidelines (WCAG) 2.1 AA standard and the EN 301 549. 

For more information, please see our Calm Digital Accessibility Statement.

Where can I get more information about Calm Health’s privacy and security?

We take privacy seriously here at Calm. The Calm Health app is built to comply with HITRUST and HIPAA privacy and security standards. For details, please see the Privacy Policy.

Mental Health Screening

What’s a mental health screening?

In order to personalize the Calm Health experience, we ask all Calm Health users to fill out a quick survey about your thoughts and feelings over the last two weeks. These questions use the Patient Health Questionnaire (PHQ-9) and General Anxiety Disorder screening (GAD-7), which are effective, clinically valid, and industry standard screenings for mental health.

What are the Patient Health Questionnaire (PHQ-9) and General Anxiety Disorder (GAD-7) screenings?

The Patient Health Questionnaire-9 (PHQ-9) and Generalized Anxiety Disorder-7 (GAD-7) are both widely used screening tools in the field of mental health. They are designed to assess the severity of symptoms related to depression and generalized anxiety disorder, respectively.

The PHQ-9 is a self-reporting questionnaire consisting of nine questions that measure the presence and severity of depressive symptoms. It covers various aspects of depression, including feelings of sadness, loss of interest, changes in appetite or sleep patterns, fatigue, and difficulty concentrating. Each question is scored from 0 to 3, with higher scores indicating more severe depressive symptoms.

On the other hand, the GAD-7 is a self-reporting questionnaire that assesses the severity of generalized anxiety disorder symptoms. It consists of seven questions that cover symptoms such as excessive worry, restlessness, difficulty controlling worry, and physical symptoms associated with anxiety. Similar to the PHQ-9, each question on the GAD-7 is scored from 0 to 3, with higher scores indicating more severe anxiety symptoms. Learn more about the GAD-7 and PHQ-9 from NCBI.

It's important to note that while these screening tools can be helpful in identifying potential mental health concerns, they are not diagnostic tools on their own. A comprehensive evaluation by a qualified healthcare professional is necessary to make an accurate diagnosis and develop an appropriate treatment plan based on individual needs.

Why should I fill out the mental health screening?

This screening is one of the most important features of the Calm Health app — it helps us learn more about you and allows us to tailor the experience to fit your needs.

Please take the time to complete the screening. We recommend retaking the screening every four weeks. This will help track your journey over time and allow Calm Health to continue recommending content that is relevant to your needs.

Your Personalized Plan

What’s a personalized plan?

Your personalized plan consists of a collection of program recommendations for you based on your mental health screening results, goals, topics, or conditions.

What is Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Dialectical Behavior Therapy (DBT)?

CBT, ACT, and DBT are all therapeutic approaches that are commonly used in the field of mental health to treat various psychological conditions. Here's a brief explanation of each:

  1. Cognitive Behavioral Therapy (CBT) is a widely practiced form of therapy that focuses on identifying and modifying unhelpful thoughts and behaviors that contribute to emotional distress.

  2. Acceptance and Commitment Therapy (ACT) is a therapeutic approach that aims to help individuals accept and embrace their thoughts and feelings, while still taking action towards a meaningful life.

  3. Dialectical Behavior Therapy (DBT) was initially developed to treat individuals with borderline personality disorder, but it has since been applied to other mental health conditions as well.

  4. Each of these therapeutic approaches has its own unique focus and techniques, but they all aim to support individuals in improving their mental health and well-being. The choice of therapy may depend on the specific needs and preferences of the individual.

Feedback and feature requests

How do I share my feedback or suggest a feature?

We would love to hear from you! Email us with eligibility questions, feature enhancements, or app feedback at support@calmhealth.com.

This can also be done directly from the Calm Health app by clicking on the circle with your initials in the upper right-hand corner of the screen, which will take you to the Profile screen. From there, under Help & Support, click Calm Health Feedback to submit your request to our team.

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